Return Policy

1. Return Conditions

We accept returns in the following cases:

• Manufacturing defects
• Damage during shipping
• Wrong product or quantity
• Product not as described

2. Return Period

• Within 7 days from receipt
• Product must have original tags and packaging
• Unused condition

3. Non-returnable Products

• Used products
• Damage due to user error
• Custom-made products
• Special promotion items

4. Return Process

1. Contact: Send request via email or hotline
2. Confirmation: We will confirm and provide instructions
3. Ship back: Package and return the product
4. Inspection: We inspect the product
5. Resolution: Exchange or refund

5. Return Costs

• Our fault: We cover shipping
• Customer fault: Customer covers shipping

6. Refunds

Refund timeline:

• Bank transfer: 3-5 business days
• E-wallet: 1-2 business days
• Cash: Upon product receipt

7. Support Contact

Email: [email protected]
Hotline: 1900 xxxx
Hours: 8:00 - 17:00 (Monday - Friday)

Last updated: 16/05/2026